Front Office Supervisor

Full time @Loews Hotels & Co in Hotel Operations Email Job
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Job Detail

  • Job ID 2870
  • Experience 3 Years

Job Description

Essential Functions and Responsibilities
  • Coordinates the quality, efficiency, and safe operations of the Front Office department
  • Ensures safe and efficient flow of traffic of arriving and departing guests.
  • Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
  • Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
  • Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole
  • Develops Overnight Front Desk Agents and Star Service Operators
  • Maintains open lines communication with other departments
  • Interacts frequently with guests to ensure satisfaction with services
  • Attends all required meetings for position
  • Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
  • Conducts regularly scheduled meetings and training as required
  • Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
  • Ensures that all requests are handled promptly, accurately, and with utmost courtesy
  • Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
  • Completes the overnight checklist
  • Ensures that all daily and group reports are distributed to appropriate parties
  • Other duties as assigned

Required skills

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