Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.

Must be able to obtain/maintain any necessary certifications and/or licenses

Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including supervisors and dealers.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed to by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Manage staff by assigning dealers to games and supervisors to sections; open and close games as business levels dictate or per the direction of the Casino Manager or Casino Shift Manager.
• Continually communicate pertinent gaming and employee information to the Casino Manager and/or the Casino Shift Manager and others as instructed.
• Inventory cards and other equipment on a daily basis.
• Effective coaching and suggesting issuance of progressive discipline to the Casino Manager / Casino Shift Manager as appropriate.
• Work closely with other managers to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Accurate and efficient completion of day to day reports and special projects that may be assigned.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.

Supervisory Responsibilities

• Casino Floor Supervisors
• Table Games Dealers

Qualifications To perform this job successfully, an individual must be able to satisfactorily perform the duties and responsibilities of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively manage employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Microsoft Windows/Office applications required.
• Must be able to obtain Nevada Gaming Registration and Alcohol Awareness Card.
• Minimum age requirement is 21.
• Bachelor’s or related degree preferred.
• 5 years table games experience required.
• 2 years table games supervisory experience required.
• Knowledge of all table games.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #GNLV

Tipped Position This position does not earn tips

Essential Duties And Responsibilities The following and other duties may be assigned as necessary:

• Manage operational functions within the department consistent with the strategic plan and vision for the department and organization
• Focus on achieving the goals of the department using available resources while meeting deadlines related to assigned tasks and projects
• Monitor quality standards within the department, delegate daily workload and scheduling, run shift reports for the department, and verify and approve appropriate transactions in accordance with Internal Control Standards
• Ensure all banks are balanced within the Cage at the end of the shift in accordance with departmental variance policy and reviews all reports and/or forms accurately in compliance with Title 31 and Internal Control Standards
• Manage all Cage Members while on shift; Performing leadership duties including but not limited to interviewing, onboarding, training and development, and corrective action
• Make resourceful decisions with emphasis on guest service, compliance of regulations, and protection of company assets
• Work closely with various department to provide efficient, effective, and an exceptional level of guest service; Collaborate to improve processes around departmental policies and procedures, cash handling, and compliance with all regulatory bodies
• Adhere to and ensure compliance with all AML Standard Operating Procedures, Internal Controls, MICS, and Nevada Gaming Regulations which include Nevada Gaming Control Board, IRS, and Title 31 requirements
• Adhere to and follow all laws and regulations pertaining to underage gambling; Take necessary precautions to ensure minors are not allowed to gamble
• Maintain confidentiality of patron and Member information and pertinent casino data
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in Business, Finance, or related major; and/or equivalent combination of education and experience
• Three (3) years prior experience in casino cage and/or casino credit for a large-scale resort and casino while in a leadership position preferred
• Working knowledge of Microsoft Applications and operating systems
• On-going knowledge and understanding of company and departmental policies and procedures, all AML Standard Operating Procedures, Internal Controls, MICS and Nevada Gaming Regulations which include the Nevada Gaming Control Board, IRS, and Title 31, as well as all state and federal regulations
• Ability to make resourceful decisions with emphasis on guest service, compliance of regulations, and protection of company assets
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Ability to work with others, communicate well, give direction, review work of others, provide guidance and counsel when needed to achieve departmental and company goals
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
• Ability to communicate clearly and effectively utilizing English, both in spoken and written form
• Maintain a professional, neat and well-groomed appearance and demeanor adhering to company standards
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Work in a fast-paced, busy, and engaging environment, while maintaining excellent customer service skills
• Must be able to work varied shifts, including nights, weekends and holidays

Responsibilities SUPERVISORY RESPONSIBILITIES This position supervises positions including, but not limited to, Cage Supervisor, Cage Cashier, and Senior Cage Cashier.

DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company’s success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate’s qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company’s goals and future career development opportunities for upward mobility.

SALARY $48000.00 per year – $60000.00 per year

Responsibilities

• Supervise and direct subordinate Casino Cage/CR staff to include: selection, training, discipline, employee evaluation performances, scheduling, and counseling.
• Oversees the daily operation of the Cage/CR Department at one or multiple properties
• Lead organization with methods and actions that are ethical and in full compliance with all applicable laws and regulations.
• Demonstrates superior customer service skills and reinforces our Customer Satisfaction objectives through training, coaching and guest interactions.
• Responsible for creating and implementing new ways to increase Caesars Rewards enrollments, e-mail, Caesars Rewards Visa credit card, play by Caesars Rewards app acquisitions and retention percentages and awareness of CR leisure spending, Gift Cards and other CR alliances.
• Is knowledgeable and can facilitate all employee assigned banks and areas.
• Establishes and maintains policies for the physical safeguards over all monies, forms and records relating to Cage/CR cashiering
• Report all suspicious persons, activities, or hazardous conditions to Supervisor, Security, or Safety personnel.
• Identify compliance risks to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• Formulate, direct and participate in the development and implementation of goals and objectives for the department.
• Maintain or reduce expenditures to increase cash flow into the casino.
• Investigate equipment, services or practices to increase operational efficiency.
• Respond to guest complaints or problems and ensure corrective action is taken to prevent reoccurrence in the future.
• Plan and formulate the departmental expenses and budget.
• Other duties as assigned

Qualifications

• Must be 21 years of age or older.
• Minimum of 1-2 years manager experience preferred; Previous Cage Management Experience preferably in the Casino Industry
• Knowledgeable of AML/T31 policies
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must present a well-groomed appearance.
• Strong interpersonal leadership and persuasion skills with the ability to communicate across all levels as needed.
• Capacity to work independently with minimal direction, self-motivated, multi-task and time management and dependable.
• Excellent customer service skills a must.
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

About Us With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

Responsibilities

• Stay up to date with legal rulings, precedent, and competitor activity in states where Caesars Digital is active
• Interpret regulatory requirements in new states that legalize digital gambling and manage any team expansion required
• Create a process of marketing communications approval, and deliver timely approvals & feedback to marketing teams & external agencies involved
• Create and manage internal controls and audit compliance against such controls within the digital business
• Write jurisdiction-specific promotional submissions/promotional terms and conditions in a timely, accurate, and correctly formatted fashion
• Ensure that promotional campaigns, affiliate agreements, and product releases are compliant with applicable gambling regulations
• Manage all regular compliance with our Internet Gaming Manager and appropriate federal and state regulatory agencies
• Ensure that the digital business is aligned with compliance’s best practices across Caesars Digital, including our retail locations, across all states
• Analyze customer data and case learnings to continuously improve compliance
• Build and promote positive relationships with external partners, suppliers, and stakeholders
• Research allowability of proposed product enhancements and system integrations
• Represent Caesars Digital l to external agencies, including regulatory bodies and other government agencies
• Review on-site content, such as House Rules, Terms, and Conditions, Privacy Policy
• Provide compliance guidance to Operations, Marketing, Customer Support, Development, Payments & Fraud teams
• Generate Incident Reports based upon investigations into system outages
• Complete weekly audit of Responsible Gaming activities, including Customer Support contacts and regulatory submissions
• Respond to inquiries or requests for comment from regulators or other agencies
• Review customer complaints and submit to regulators
• Present Compliance introduction at orientation
• Any other duties as assigned given the rapidly evolving regulatory landscape

Qualifications

• 3 – 5 years’ experience in a Compliance Manager or Senior level role.
• Experience working in the Casino / Gambling industry in a legal or compliance-related role is required
• An interest in sports betting and gambling is preferable
• Bachelors Degree
• Excellent interpersonal skills and ability to establish trusted relationships with regulators
• Well organized, able to prioritize work
• Efficient and confident communicator, strong collaboration and influencing skills

Additional Requirements

• Must be able to sit for extended periods
• Must be able to type and talk on the phone for extended periods
• Regular attendance in the office

About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Primary Responsibilities

• Manages the operation of the department on an assigned shift to include: staffing levels, budgets, and financial goals.
• Recommends procedures to improve the operating quality and efficiency of the Slot Department.
• Prepares and analyzes daily, weekly and monthly reports. Develops and implements changes in accordance with current needs.
• Ensures that customer database is maintained and information is accurate.
• Trains new supervisors.
• Identifies and resolves guest and employee concerns.
• Participates in departmental brainstorming meetings.

Other duties as assigned.

Additional Responsibilities

• Recruits, trains, supervises, motivates and evaluates department staff.
• Complete human resource paperwork in an accurate and timely manner.
• Communicates with Supervisors, Managers, and Directors on Departmental operations.

Knowledge And Skill Requirements

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, CDS Aristocrat system, EVERI compliance). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino related experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must have a working understanding of Title 31. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
• Work requires willingness to work a flexible schedule that may include weekends and evenings. Must be able to be mobile throughout the casino.

WORKING CONDITIONS Working conditions involve walking and meeting and greeting guests in all gaming areas. Work may require weekend, holidays and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

Qualifications:

One year as a Poker Supervisor or higher at a minimum. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Basic mathematics, money handling and computer skills. Thorough working knowledge and understanding of all Nevada Gaming Regulations as they pertain to all Poker Department, and ensure that the Poker Department is in compliance with such regulations. The ability to read budgets, time sheets and Daily Manager Reports, and understand how they affect the operations of the Poker Room and review them for accuracy. Ability to work long and varied shifts. The ability to effectively manage and meet all budgets constraints, salary and payroll costs, promotional and advertising costs and purchasing costs to meet the revenue objectives of the Poker Department. Thorough working knowledge of Title 31, MTL’s, CTRN’s, Suspicious Activity Reports, W2-G and 1099 forms as they pertain to all aspects of the Poker Department.

Responsibilities

• Operating Supervise and Dealing several table games on an assigned shift
• Working knowledge of all (multiple) table games, house rules, counting methods and procedures covering each
• Assures that all coin and check racks are filled at all times
• Settles disputes that arise from guests in the Table Games area, referring to those that are exceedingly difficult for the Casino Manager
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior
• Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Prepares and coordinates the periodical performance review of assigned personnel

Qualifications

• Work requires effective communication in English, both verbal and written form in a professional manner
• Must present a neat and professional appearance
• Work requires a minimum age of 21
• Work requires ability to perform basic math functions
• Work requires flexibility to work various shifts
• Work requires a minimum of 2 years pit operation experience (preferred)
• Knowledge of casino rules, regulations, and procedures pertinent to Pit operations
• Cards Needed: Alcohol, NV and Gaming License, NV

Additional Requirements

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walk and be on foot for extended periods of time
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

About Us For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Responsibilities

• Perform all cage functions with precision, including but not limited to:
  • Establishing and verifying customer credit lines
  • Communicating credit information to appropriate personnel
  • Executing pit fills and credits seamlessly
  • All other cage-related functions
• Clearly explain current casino programs and promotions to players.
• Flexibility with work schedules. May be required to start early or stay late to support key operations while maintaining a high level of service
• Safeguards department and company assets while dealing with the public in an efficient and courteous manner always utilizing company service standards.
• Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations.
• Authorizes credit within established authorization levels.
• Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed.
• Supervises overall operation of Cashier Department personnel and cage clerks.
• Ensures excellent guest courtesy and satisfaction.
• Resolve disputes with guests when applicable.
• Prepares and coordinates periodic performance reviews of staff.
• Prepares scheduling of shifts to meet business demands.
• Coordinates daily functions to ensure efficiency of cage operations.
• Assist in interviewing applicants for Cashier positions.
• Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same.
• Additional duties include managing pit fills and credits, collaborating effectively with team members and other departments, greeting guests, activating Caesars Rewards cards, and supporting promotional activities.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• All other Cage/Caesars Rewards related functions
• Assists in other duties assigned by the Cage Manager.

Qualifications

• Must be 21 years or older.
• High school diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities
• Minimum of 1-2 years supervisor experience required
• Minimum 1-2 years related experience required
• Proficient in computer applications including Word, Excel, and PowerPoint
• Minimum typing speed of 35 words per minute
• Strong organizational skills with the ability to complete tasks efficiently
• Excellent customer service skills for interacting with guests and team members/all levels of management
• Prior experience in cash handling preferred
• Ability to remain composed and maintain positive guest relations in all situations
• Strong interpersonal and teamwork abilities
• Professional appearance and grooming standards to promote a positive company image
• Must be able to attain Gaming License and fingerprints.

Additional Requirements

• Adhere to company service, attendance, and departmental guidelines
• Protect company assets and assist other departments as needed
• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality
• Promote and explain Total Rewards benefits, property events, and promotions effectively
• Collaborate with team members and communicate relevant information to ensure consistency and guest satisfaction
• Stay informed on program updates and attend department meetings
• Adapt to changing business levels and maintain composure in a fast-paced environment
• Must be able to read, write, speak, and understand English
• Physically able to stand, walk, bend, lift to 35 lbs., and push/pull carts throughout the shift
• Operate various office equipment including computers, phones, printers, and redemption units
• Tolerate exposure to secondhand smoke and respond to visual and auditory cues

About Us With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

Qualifications:

Ability to communicate effectively with Guests, Team Members and Management. Two years’ experience as a Table Games Dealer. Excellent Customer Relations skills and the ability to work any shift.