About the job

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description The Arena Booking & Sales Manager is responsible for seeking, maintaining and

executing business for the Orleans Arena Event Department and the Orleans Hotel Sales

Department. The primary duties of this position include coordinating event calendars,

maintaining event related rooming blocks, generating new business as well as

overseeing the execution of existing business for the areas of responsibility assigned.

Other duties include creating event pro formas, diagrams and manifests as well as

negotiating event contracts and other event related documents. Also, the position will

monitor rooming inventory, quote rates, develop rooming blocks and generate contracts

for events as well as sleeping rooms tied to any Arena events. This position will manage

one direct report (arena Secretary II) who will assist the Booking & Sales Manager in

their daily duties. Additionally, the position will develop and maintain relationships with

industry professionals, governing agencies, communication mediums, convention and

visitor authorities and the general public

• Develop, coordinate and manage the annual calendar of events for the facility.
• Negotiate and issue contracts for all confirmed events scheduled at the facility.
• Develop financial projections for events via pro formas and event budgets.
• Develop annual budget and forecasts for the calendar year including projections for

attendance and potential revenue.

• Analyze events and provide recommendations to the Executive Director.
• Establish, cultivate and maintain relationships with key industry professionals such

as promoters, agents and managers for related events.

• Maintain a balance of event types as to provide the best variety of entertainment

options for guests of the property as well as Boyd Gaming.

• Advise the Executive Director on current events and tours within the industry.
• Assist the Executive Director in developing facility reports and analysis.
• Successfully coordinate and fulfill all rooming requests for Orleans Arena events.
• Work closely with the Orleans Hotel Senior Sales Manager in establishing room

rates for certain Orleans Arena groups as well as monitor and manage inventory

(pick-up) on those blocks established.

• Attend various Hotel Sales Meetings to discuss status of existing blocks and how to

generate additional business for the property overall.

• Communicate relevant information regarding event rooming needs to all

departments involved and generate reports as required regarding sales status.

• Visit qualified customers on sales calls and attend trade shows, conferences and

conventions as directed by the Senior Sales Manager and/or the Arena Executive

Director.

• Other duties as assigned by either the Arena Executive Director or the Hotel Senior

Sales Manager.

• The listed expectations in the above areas are not all inclusive

Qualifications

• Bachelor’s Degree preferred, past live event and/or hotel sales experience may substitute
• Minimum Three years comparable professional experience in a related field.
• Past supervisory experience preferred.
• Superb interpersonal, leadership, oral and written communication, presentation, multi-tasking, organizational and team-building skills are essential

Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Summary Statement

The Zouk Group Operations Manager is responsible for leading, educating, motivating, and energizing the team to provide a world class experience for each guest. This role will ensure food and drink quality, excellent customer service, while maintaining daily presentation of the venue.

Primary Job Duties: Includes but is not limited to:

• Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude.
• Implement, maintain and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff members.
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company’s expectations.
• Responsible for assisting in hiring, training, management, coaching, counselling, and evaluation of all members of the team.
• Assist in the day to day operations of Zouk Group venues, including restaurants, lounges, daylife and nightlife.
• Ensure sales and expenses are being monitored on a daily basis and are properly tracked each day.
• Overseeing the accurate completion of daily, weekly, and monthly reports and inventories.
• Create weekly schedules related to staffing, cleaning, and third party vendors.
• Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and always such as Department of Buildings and Fire Department.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Working Knowledge of Microsoft Office (Word / Excel)
• Knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Ability to effectively communicate in English.
• Excellent Customer Service skills
• Polished appearance and demeanor
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred

• Working Knowledge of POS systems
• Previous experience working in Restaurants and/or Nightlife / Daylife
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• At least three years of previous experience working in a high-volume restaurant, nightclub, dayclub, entertainment venue or in a similar or related field.
• At least one year of previous experience in a leadership / management experience in a similar or related field.
• At least 21 years of age.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States
• Ability to obtain the following:
• Nevada Gaming Registration
• Alcohol Awareness Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Core Responsibilities:

• Assist with day-to-day office operations of the Entertainment Department.
• Assist Director of Entertainment Programming & Activation with the coordination and execution of all casino activations & programming.
• Create and manage Entertainment and Event Calendars in collaboration with all other property calendars.
• Work closely with the A/V team on all events to ensure the production’s needs are prioritized and communicated clearly to all departments.
• Collaborate closely with all Palms departments to provide successful entertainment options in all venues as they relate to events, holidays, and conventions both internally and city-wide.
• Develop, foster, and maintain external business relations with artists, agents, event promoters and key entertainment partners such as sponsors and vendors.
• Update and maintain the property’s Live Entertainment Tax (LET) calendar.
• Create reliable financial reports, assuring payments are made and received in a timely manner.
• Ensure that all legal documentation and contractual obligations are met by the client.
• Coordinate with Accounts Payable on a weekly basis for the purpose of tracking payments, BEOs and departmental invoicing.

• Maintain a working knowledge of the complex needs of a wide variety of events.
• Use event checklists as an organizational tool for each promotion/event.
• Adhere to timelines and due dates diligently as assigned.
• Coordinate with other departments, including but not limited to:  ClubSerrano, Special Events, Player Development, Database Marketing, Day/Nightlife, Resort Marketing, Entertainment, Hotel, Banquets, Human Resources, Slot Operations, Table Games, Security and Facilities.
• Develop and distribute internal communications.
• Track all activation expenses and ensure that they are submitted in a timely manner.
• Consistent and regular attendance is an essential function of this job.
• Perform other job duties as requested.

Qualifications:

• At least 2 years of Casino, Entertainment booking, Communications or Business-related experience required.
• Must have strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Must have an introductory knowledge of basic A/V equipment, phraseology and terms commonly used in Entertainment and Activations.
• Must have strong problem-solving abilities, combined with a capacity to work independently, and make appropriate decisions without supervision.
• Must be able to operate within a strict schedule, when necessary, and maintain strong organizational skills and attention to detail.
• Must be able to handle multiple projects at one time and to react well under pressure.
• Must be able to interact well with internal and external customers and work as a team member.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must present a well-groomed appearance.
• Must be 21 years of age and eligible for Nevada GCB Gaming License.

Physical Demands:

• Work is primarily performed in an indoor office and casino setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, team members, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motion, lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols.

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!