Cage and Caesars Rewards Manager – Full Time (Planet Hollywood)
@Hospitality Matches posted 5 seconds ago in Casino Operations Shortlist Email JobJob Detail
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Job ID 14343
Job Description
Job Description The Manager of Cage and Caesars Rewards operations is responsible for maintaining proper departmental procedures expenditures and day-to-day departmental operations.
Responsibilities
- Supervise and direct subordinate Casino Cage/CR staff to include: selection, training, discipline, employee evaluation performances, scheduling, and counseling.
- Oversees the daily operation of the Cage/CR Department at one or multiple properties
- Lead organization with methods and actions that are ethical and in full compliance with all applicable laws and regulations.
- Demonstrates superior customer service skills and reinforces our Customer Satisfaction objectives through training, coaching and guest interactions.
- Responsible for creating and implementing new ways to increase Caesars Rewards enrollments, e-mail, Caesars Rewards Visa credit card, play by Caesars Rewards app acquisitions and retention percentages and awareness of CR leisure spending, Gift Cards and other CR alliances.
- Is knowledgeable and can facilitate all employee assigned banks and areas.
- Establishes and maintains policies for the physical safeguards over all monies, forms and records relating to Cage/CR cashiering
- Report all suspicious persons, activities, or hazardous conditions to Supervisor, Security, or Safety personnel.
- Identify compliance risks to eliminate or minimize risks.
- Champion, within the organization, a commitment to honesty, integrity, and responsible behavior.
- Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
- Formulate, direct and participate in the development and implementation of goals and objectives for the department.
- Maintain or reduce expenditures to increase cash flow into the casino.
- Investigate equipment, services or practices to increase operational efficiency.
- Respond to guest complaints or problems and ensure corrective action is taken to prevent reoccurrence in the future.
- Plan and formulate the departmental expenses and budget.
- Other duties as assigned
Qualifications
- Must be 21 years of age or older.
- Minimum of 1-2 years manager experience preferred; Previous Cage Management Experience preferably in the Casino Industry
- Knowledgeable of AML/T31 policies
- Ability to communicate with all levels of management in a clear, friendly, and confident manner.
- Must present a well-groomed appearance.
- Strong interpersonal leadership and persuasion skills with the ability to communicate across all levels as needed.
- Capacity to work independently with minimal direction, self-motivated, multi-task and time management and dependable.
- Excellent customer service skills a must.
- Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license
About Us With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
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