Position Overview The Manager of Group Reservations is responsible for leading the seamless operations of group reservations, focused on booking group reservations and ensuring all guest interactions result in world-class, luxury hotel experience. This involves working closely with sales, marketing, and revenue management teams to identify potential group clients and develop strategies for providing the best experience while they are involved with our property.

Essential Duties And Responsibilities

• Responsible for liaising with potential group clients to understand their needs and

Requirements

• Develop procedures to partner with hotel staff to ensure that group guests receive

exceptional service during their stay

• Manage the Group Reservations team that inputs and manages room blocks, while

ensuring that room availability is maximized for group bookings

• Oversee the technology that assists group clients to seamlessly book reservations,

services and amenities while on property

• Maintain accurate and up-to-date records of group bookings and related information
• Providing regular reports to management on group booking activity, revenue, and

occupancy levels

• Conduct market research and analysis to identify opportunities for increasing group

business

• Develop and implement sales strategies to attract new group business
• Attend industry events and networking with potential clients to promote the hotel’s

group booking services

• Collaborate with other departments within the hotel, such as catering and events, to

ensure seamless coordination of group bookings

• Assist with the training and development of direct reports and group reservations

Members, providing clear feedback and expectations as it relates to their duties

• Foster and promote a cooperative, inclusive working environment, maximizing

productivity and Member morale

• Special projects as assigned
• Temporary or permanent duties and responsibilities may be added to or modified as

deemed necessary

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in business, Hospitality, Hotel, or related field and/or equivalent combination of education and experience
• Minimum four (4) years of management experience within reservations, group sales, resort services, or call center operations
• Experience working in a large, luxury resort preferred
• Proven team leader with a high level of energy and a track record of living and breathing the Company’s core values
• Polished communication skills, both verbal and written
• Ability to provide a luxury guest experience with every interaction
• Ability to multi-task and prioritize in a fast-paced environment while maintaining a high level of attention to detail
• Demonstrates strong organizational skills and follow through
• Proficiency in using Windows and hospitality applications (such as Microsoft Office, Outlook, HotSOS, Konami, Infor – HMS, Cendyn/Pegasus, etc.) is preferred
• Possesses superior conflict resolution skills and customer de-escalation techniques
• Ability to handle sensitive information in a confidential manner
• Passionate about creating exceptional guest and employee experiences
• Ability to make resourceful decisions with an emphasis on guest service, compliance with regulations, and protection of company assets
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Ability to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve departmental and Company goals
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
• Ability to communicate clearly and effectively utilizing English, both in spoken and written form
• Maintain a professional, neat, and well-groomed appearance and demeanor adhering to company standards
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Work in a fast-paced, busy, and engaging environment, while maintaining excellent customer service skills
• Must be able to work varied shifts, including nights, weekends, and holidays

Supervisory Responsibilities This position will manage the group reservations members

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local

regulations.

Language Skills Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company’s success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a

candidate’s qualifications, skills, competencies, and experience, as well as internal equity and

market data alignment. In alignment with our Company culture, we will strive to communicate openly about the goals

of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company’s goals and future career development opportunities for upward mobility.