HR Manager, Team Member & Labor Relations
@Resorts World Las Vegas posted 4 seconds ago in Human Resources Shortlist Email JobJob Detail
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Job ID 14292
Job Description
About the job
Primary Job Duties: – Includes but is not limited to:
- Serve as the primary point of contact for team member relations matters, including intake, investigation, and resolution of complaints
- Conduct and oversee investigations related to workplace concerns; partner with leadership to resolve issues and mitigate risk
- Interpret and apply company policies, procedures, and collective bargaining agreements
- Support labor relations activities, including contract administration, negotiations preparation, and related analysis
- Lead, develop, and oversee Team Member Relations staff; manage performance, scheduling, and service delivery standards
- Monitor team performance using KPIs and SLAs to ensure timely, consistent, and high-quality outcomes
- Ensure compliance with federal, state, and local employment laws, including EEO and affirmative action requirements
- Oversee recordkeeping and prepare required reports and documentation related to employee relations and labor activities
- Advise and train leaders on employee relations practices, conflict resolution, and policy application
- Provide guidance on employment law and workplace policies
- Use personal device/cellular phone for related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: – Includes but is not limited to:
- Comprehensive understanding of federal, state, and local employment and labor laws
- Ability to interpret and apply laws, regulations, policies, and collective bargaining agreements
- Strong knowledge of employee relations and dispute resolution practices
- Excellent verbal and written communication skills
- Ability to remain tactful, calm, and effective in sensitive or high-pressure situations
- Demonstrated ability to lead, develop, and mentor a team
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office applications (Word, Excel, etc.)
- Ability to work varied shifts, including nights, weekends, and holidays
- Ability to communicate effectively in English
- Strong interpersonal and customer service skills
- Ability to maintain confidentiality and exercise sound judgment
Preferred
- Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP).
- HRCI Certified Professional of Human Resources (PHR) or Senior Professional Human Resources (SPHR).
- Ability to effectively communicate in another language (i.e. bilingual in English and Spanish).
- Previous experience working in a large, luxury resort setting.
Minimum Education And Experience
- At least 21 years of age.
- High School Diploma or equivalent.
- 5 years of experience in employee relations and/or labor relations.
- 2 years of experience in a leadership or management role.
Certificates, Licenses, Regulations
- Proof of eligibility to work in the United States.
- Ability to obtain job-specific required licenses.
Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Ability to sit or stand for extended periods, with occasional bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
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