About the job

Primary Job Duties: – Includes but is not limited to:

• Serve as the primary point of contact for team member relations matters, including intake, investigation, and resolution of complaints
• Conduct and oversee investigations related to workplace concerns; partner with leadership to resolve issues and mitigate risk
• Interpret and apply company policies, procedures, and collective bargaining agreements
• Support labor relations activities, including contract administration, negotiations preparation, and related analysis
• Lead, develop, and oversee Team Member Relations staff; manage performance, scheduling, and service delivery standards
• Monitor team performance using KPIs and SLAs to ensure timely, consistent, and high-quality outcomes
• Ensure compliance with federal, state, and local employment laws, including EEO and affirmative action requirements
• Oversee recordkeeping and prepare required reports and documentation related to employee relations and labor activities
• Advise and train leaders on employee relations practices, conflict resolution, and policy application
• Provide guidance on employment law and workplace policies
• Use personal device/cellular phone for related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Comprehensive understanding of federal, state, and local employment and labor laws
• Ability to interpret and apply laws, regulations, policies, and collective bargaining agreements
• Strong knowledge of employee relations and dispute resolution practices
• Excellent verbal and written communication skills
• Ability to remain tactful, calm, and effective in sensitive or high-pressure situations
• Demonstrated ability to lead, develop, and mentor a team
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office applications (Word, Excel, etc.)
• Ability to work varied shifts, including nights, weekends, and holidays
• Ability to communicate effectively in English
• Strong interpersonal and customer service skills
• Ability to maintain confidentiality and exercise sound judgment

Preferred

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP).
• HRCI Certified Professional of Human Resources (PHR) or Senior Professional Human Resources (SPHR).
• Ability to effectively communicate in another language (i.e. bilingual in English and Spanish).
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• At least 21 years of age.
• High School Diploma or equivalent.
• 5 years of experience in employee relations and/or labor relations.
• 2 years of experience in a leadership or management role.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain job-specific required licenses.

Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Ability to sit or stand for extended periods, with occasional bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Status: Exempt

Reports To: Assistant Director, People Systems and Analytics

Job Description The Total Rewards Manager leads the design, implementation, governance, and optimization of compensation and benefits programs to attract, engage, and retain talent. This role owns compensation strategy (base pay, pay bands, market benchmarking, incentive programs), benefits administration (medical, dental, vision, ancillary), compliance (ACA, ERISA, ADA, HIPAA), and Workers’ Compensation oversight.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan

Location In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Develop and maintain pay bands/grade structures, job families, and salary ranges using market data to ensure internal equity and market competitiveness.
• Lead annual merit increase and performance review cycle.
• Partner with stakeholders and senior leadership to design and update bonus and incentive structure with measurable performance goal metrics.
• Conduct compensation benchmarking using comp survey tools and data sources; prepare comp-to-market analyses, compa-ratio and pay-equity reviews.
• Support org design changes and new role creation impacted by expansion.
• Assist Talent and HR team on offers, promotions, pay actions, and retention strategies.
• Oversee benefits administration (medical, dental, vision, HSA, life/AD&D, disability, EAP, wellness, 401K).
• Manage the Open Enrollment process, plan design recommendations, employee communications, vendor and broker coordination, testing, and post-implementation validation.
• Analyze enrollment, cost trends, and plan performance, model plan design changes and cost structure.
• Utilizing the HRIS system to maintain benefits eligibility rules, waiting periods, qualified life event processing, and leave coordination.
• Lead ACA compliance (1094/1095-C reporting, measurement/stability periods, affordability calculations); ensure accurate data and timely filings.
• Ensure compliance with ERISA, HIPAA, ADA, COBRA, and applicable state/federal regulations; maintain plan documents and summary plan descriptions (SPDs).
• Oversee Workers’ Compensation processes: claim intake, carrier liaison, OSHA recordkeeping, return-to-work/modified duty programs; monitor loss trends and premium impacts.
• Complete annual 5500 filings
• Build dashboards and models for compensation analytics (range utilization, compa-ratio, pay equity, turnover-risk, incentive payout forecasting).
• SME for systems related to HRIS/Payroll/Ben Admin systems; drive automation, configuration updates, and integrations (e.g., eligibility exports, file feeds).

Skills / Experience

• Bachelor’s degree in HR, Business, Finance, or related field (or equivalent experience) preferred.
• 5+ years in Total Rewards/Compensation & Benefits with demonstrated experience in:
• Compensation design and analysis (market pricing, pay bands, merit cycles).
• Benefits administration and ACA compliance.
• Workers’ Compensation Oversight.
• Bonus/incentive plan design.
• Benchmarking using market surveys (e.g., Mercer, Radford, Willis Towers Watson, Culpepper).
• Advanced proficiency with Excel and HR systems (ADP, Paychex, Radford, or similar tools).
• Strong analytical, modeling, and storytelling skills; ability to communicate complex concepts clearly.
• Experience with Google Cloud Platform, BigQuery, Airflow, Python, SQL, Power Query, and Power BI is desired.

Physical Requirements

• Must be able to sit for long periods of time throughout shift.
• Ability to use hands to handle objects, tools, and to operate a computer.
• Occasionally lift and/or move objects up to 25 lbs. without assistance and 50 lbs. with assistance.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values

• Service – Personalized, warm, and consistently exceptional customer service.
• Value – Committed to deliver quality products for great prices.
• Growth – Promote personal development and growth for all team members.
• Family – Create a family-like environment by staying close to our guests and our team members.
• Passion – Work with passion and enthusiasm every day.

Position Requirements

About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients.

Our casino and food and beverage locations are home to some of Las Vegas’s most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we’ve been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas.

Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players.

KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Primary Job Duties: – Includes but is not limited to:

• Serve as the initial contact and liaison for intake and assessment of team member complaints.
• Effective case management of Team Member related issues such as complex TMR issues, disciplinary actions, grievances, legal issues, policy interpretation/application and investigations. Ensure action is being taken within set SLAs to address these issues and provide insight and feedback to managers and other stakeholders as appropriate.
• Investigate and evaluate cases of Team Member dissatisfaction or misconduct. Interview Team Members and other relevant stakeholders to effectively and impartially assess the situation or perceived problem. Visit affected departments, contact supervisors, review relevant policies, and objectively document all facts and opinions relevant to the case. Report findings and consult with HR and Operations leadership on appropriate responses and solutions.
• Collaborate and consult with various individuals and departments, establish, and maintain effective working relationships with all levels of management, Team Members and Subject Matter Experts such as Legal, Compliance and other HR Team Members as needed to coordinate investigation-related activities and determine outcome recommendations.
• Work closely with HR Managers and Directors to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for Team Members, managers, and leaders in a manner consistent with Resorts World policies, practices, and legal considerations.
• Collect information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Identify opportunities for improving TMR policies and procedures based on analytics and trends. Collaborate with other TMR Partners on formulating and implementing solutions.
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations.
• Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness, and targeted Team Member interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.
• Work closely with both surveillance and security personnel to obtain investigation information if applicable.
• Promote direct communication, proactive problem resolution and positive rapport amongst Team Members and managers.
• Complete and maintain appropriate case file documentation in the case management software, to ensure a full picture of Team Member relations activity – informal and formal processes, TMR recommendation, advice given, outcomes issued, inquiries, etc.
• Maintain knowledge and understanding of laws and regulations related to Equal Employment Opportunity (EEO), affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with Team Member and labor organizations.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to draft detailed, high-quality documentation that summarizes findings, make credibility assessments and issue recommendations for remedial and/or disciplinary action, when appropriate.
• Working knowledge of human resources laws, regulations, guidelines, and contract negotiations.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to analyze situations, make independent decisions, prioritize meeting deadlines, work under pressure, and be a team player.
• Excellent organizational skills and time management skills with the proven ability to meet deadlines.
• Working knowledge of Microsoft Application (example Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Experience in Team Member and labor relations management.
• Bachelor’s degree in human resources management or related field.
• Experience working in a collective bargaining agreement environment in a related field.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• At least three years of experience in Human Resources and/or Employee Relations

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.